UKG Pro WFM – Mercado Libre – Time Management – Implementation and Evolutionary Maintenance
Company: Mercado Libre
Industry: E-commerce and Fintech
Challenge: Time management and payroll error reduction
Client Description
Mercado Libre is the leading e-commerce and fintech platform in Latin America, offering a variety of services and products such as Marketplace, payment systems, logistics services, and loan and credit services for its users. They have a presence in Argentina, Brazil, Mexico, Chile, Uruguay, Colombia, and other countries.
Challenge
Mercado Libre needed an efficient solution to manage employee clock-in and clock-out times, reduce payroll errors, improve overtime management, and adapt to the diverse geographies in which it operates.
Solution
Ataway Argentina deeply explored Mercado Libre’s operational processes to better understand the critical points and areas requiring optimization. We proposed and implemented the UKG Pro WFM (Timekeeping/Accruals) modules. The solution included:
Module Implementation: UKG Timekeeping and Accruals across LATAM.
Location Integration: In Mexico and service centers in Argentina, Uruguay, Colombia, and the Chile CAD.
Payroll Cycle Configuration: Adapted to the specific laws of each country.
SAP Integration: And custom developments for integration with other internal Mercado Libre systems.
eClock Implementation: For tablets in small or satellite sites in various locations across Latin America.
Key User Training: To ensure efficient system usage.
Results and Benefits
- Significant Error Reduction: In payroll and better overtime management, leading to increased productivity.
- Continuous Support: To all productive sites with a focus on continuous improvement, allowing Mercado Libre to quickly adapt to new needs.
- Successful Implementation: In several Latin American countries, covering a total of 30,000 employees.
- Cost Savings and Availability: With the Ataway eClock application.
A highlight of this project was the implementation of the “eClock” clock-in application developed by Ataway. This application can be installed on peripheral devices such as Android mobiles and tablets, facilitating time logging from any location and reducing infrastructure costs.
Conclusions
Thanks to the effective implementation of the UKG Pro modules by Ataway Argentina, Mercado Libre achieved efficient automation of its time and attendance processes, improving payroll accuracy and employee productivity. The project not only met its initial objectives but also established a solid foundation for future expansions and continuous improvements in Mercado Libre’s workforce management.